ITIL is for Everyone and for Every Organization
ITIL brings together people, processes, technology, and partners into a coherent way of working that supports consistent value delivery.
Practical to apply from day one, it provides guidance that professionals and organizations can adopt and adapt to turn strategy into action and continually improve outcomes. Designed for digital and AI-driven environments, ITIL provides a common language that drives growth across the organization with clarity and speed in todays' complex AI era.
Flexible
ITIL provides practical, adaptable best-practice guidance that can be applied across industries, operating models, and levels of organizational maturity. It helps professionals and teams turn strategy into real results in their day-to-day work.
Value-Driven
ITIL centres on value creation for customers, users, and stakeholders. By unifying digital products and services around value, it supports better outcomes and stronger experiences across the lifecycle.
Scalable
It provides a common language that connects digital product and service management, so that teams collaborate effectively, strengthen organizational resilience, and scale good practices as needs, technologies and environments evolve.
Key Facts about ITIL
82%
of Fortune 500 companies use ITIL
Leading organizations worldwide rely on ITIL to support their digital transformation journeys.
30+ years
in the market
For more than three decades, ITIL has been a trusted framework, evolving alongside changing technologies and ways of working.
3 million
certified people
From service and delivery roles to senior leadership, over three million professionals worldwide have achieved ITIL certification.
2,500+
partners worldwide
A global partner network supports ITIL training and certification, ITIL consultancy services, and ITIL-accredited tools.
Advance with ITIL Certifications
Whether you’re a professional shaping your career or an organization building digital capability, ITIL equips everyone involved in digital products and services with practical, experience-led skills to create value, strengthen resilience, and improve outcomes at scale.
Six Reasons to Choose ITIL
01. Global best practice for digital products and services
ITIL is the world's leading framework for digital product and service management, used across industries to improve outcomes, reliability, and value creation.
02. AI-native framework
ITIL is AI-native by design, offering practical guidance to manage digital and AI complexity responsibly. It helps organizations align strategy and investment, make confident decisions, and drive measurable business impact across digital products and services.
03. Comprehensive product and service lifecycle
ITIL connects strategy, design, delivery, and continual improvement through a single, integrated lifecycle. This ensures alignment between business goals, customer experience, and operational execution.
04. Qualification Scheme aligned to job roles
The ITIL certification scheme is clear and role-oriented, making it easier for professionals and organizations to select learning paths that align with real-world responsibilities and career progression.
05. Clarity, confidence, and experience at scale
ITIL helps organizations make confident decisions in complex digital and AI-enabled environments. It connects experience, value, and outcomes across digital product and service management while maintaining the flexibility to adapt as needs evolve.
06. Practical and adaptable
ITIL is designed to be adopted in real-world environments, not just understood. It adapts to different operating models, industries, and levels of maturity, supporting both individual growth and organizational transformation.
ITIL Certification Facts
3 million+
certifications
ITIL certifications are in high demand, with more than three million achieved worldwide.
90%
of organizations
report using ITIL practices in some capacity, reflecting its widespread adoption across sectors.
87%
of employers
value professional certifications as proof of expertise, relevance, and commitment to continuous development.
Official Qualification Scheme
Already Certified in ITIL 4?
Fast-track your way to ITIL Foundation (Version 5)
If you hold an ITIL 4 Foundation certification and are looking for a quick, cost-effective way to catch up on the latest updates introduced at Foundation level, opt for ITIL Foundation Bridge (Version 5). This module only includes the key changes and offers you the opportunity to upgrade to the ITIL Foundation (Version 5) certification by passing a short exam.
Already Certified in ITIL 4?
Upgrade your skills and designation to ITIL (Version 5)
Do you hold an ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master designation? This ITIL Managing Professional Transition (Version 5) module is a quick and cost-effective way to upgrade to the new ITIL without repeating what you've already covered.
New to ITIL?
Start your journey to discover ITIL's evolution. See how the new ITIL helps you understand value creation through digital products and services while empowering you to excel amid uncertainty in today's AI-enabled settings.
Start your journey