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The Outcomes That Matter - Official Exam Results from PeoplCert
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Practice Questions Breakdown
| Topics | With Explanation | Number of Questions |
|---|---|---|
| Exercise 1 Understand the key concepts of Service Management | Yes | 16 |
| Exercise 2 The Guiding Principles | Yes | 15 |
| Exercise 3 The four dimensions of service management | Yes | 15 |
| Exercise 4 The ITIL Service Value System | Yes | 15 |
| Exercise 5 Continual improvement Model | Yes | 15 |
| Exercise 6 The ITIL management practices | Yes | 30 |
| Sample Paper 1 Part 1, Question 1 to 20 | Yes | 20 |
| Sample Paper 1 Part 1, Question 21 to 40 | Yes | 20 |
| Sample Paper 2 Part 1, Question 1 to 20 | Yes | 20 |
| Sample Paper 2 Part 2, Question 21 to 40 | Yes | 20 |
| Additional 225 questions (English, no explanation) | ||
| Additional Quiz 01 - 32 questions | No | 32 |
| Additional Quiz 02 - 32 questions | No | 32 |
| Additional Quiz 03 - 32 questions | No | 32 |
| Additional Quiz 04 - 32 questions | No | 32 |
| Additional Quiz 05 - 32 questions | No | 32 |
| Additional Quiz 06 - 32 questions | No | 32 |
| Additional Quiz 07 - 33 questions | No | 32 |
| TOTAL Practice Questions | 410 | |
Introducing your instructor
A seasoned professional with over three decades of experience spanning the digital, IT, and business realms. His expertise covers everything from IT Strategy and Project Management to IT Service Management and Enterprise Governance of Information and Technology. He's not just a master of theory; he's actively led countless implementation and consulting projects, bringing real-world insights into every topic he teaches. His practical experience extends across a wide array of industries, including Banking, Finance, Manufacturing, Services, Distribution, and Government and Public Sectors. For a full rundown of his impressive background, you can check out his LinkedIn.
Curriculum
21 Chapters · 45 Lessons
- 1 Module 1 Introduction to ITIL 4 Foundation
Introduction to ITIL 4 FoundationFree preview - 2 Module 2 Key concepts of service management
Module 2-1 Key concepts of service management part 1
Module 2-2 Key concepts of service management part 2
Module 2-3 Recap: Key concepts of service management - 3 Exercise: Module 2 Understand the key concepts of service management
Exercise: Module 2 Key concepts of service managementFree preview
Video: Answer & explanation: Exercise 1 - Key concepts of service management - 4 Module 3 The ITIL guiding principles
Module 3 The ITIL guiding principles - 5 Exercise: Module 3 The Guiding Principles
Exercise: Module 3 The Guiding Principles
Video: Answers & explanation: Exercise 2 The Guiding Principlesideo -Answers & explanation: Exercise 2 The Guiding Principles - 6 Module 4 The four dimensions of service management
Module 4 The four dimensions ofservice management - 7 Exercise: Module 4 The four dimensions of service management
Exercise: Module 4 The four dimensions of service management
Video: Answers & explanation: Exercise 3 The four dimensions of service management - 8 Module 5 The ITIL Service Value System
Module 5 The ITIL Service Value System - 9 Module 6 The Service Value chain
Module 6 The Service Value chain - 10 Exercise: Module 5&6 The ITIL Service Value System & Service Value Chain
Exercise: Module 5 The ITIL Service Value System
Video: Answers & explanation: Exercise 4 The ITIL Service Value System & Service Value Chain - 11 Module 7 Continual improvement Model
Module 7 Continual improvement Model - 12 Exercise: Module 7 Continual improvement Model
Exercise: Module 7 Continual improvement Model
Video: Answers & explanation: Exercise 5 Continual improvement Model - 13 Module 8-1 Introduction to ITIL management practices
Module 8-1-1 Incident Management Practice
Module 8-1-2 Service Request Management and Service Desk practices
Module 8-1-3 Change Management Practice
Module 8-1-4 Problem Management Practice
Module 8-1-5 Service Level Management
Module 8-1-6 Continual Improvement - 14 Module 8-2 Understand purposes and key terms
Module 8-2 Understand purposes and key terms - 15 Exercise: Module 8 The ITIL management practices
Exercise: Module 8 The ITIL management practices
Video: Answers & explanation: Exercise - Module 8 The ITIL management practices - 16 Official Sample Paper 1
Official paper 1
Video: Answers & explanation: Official Sample Paper 1 - 17 Official Sample Paper 2
Official Sample Paper 2
Video: Answers & explanation: Official Sample Paper 2 - 18 Additional 225 questions (English, no explanation)
Additional Quiz 01 - 32 questions
Additional Quiz 02 - 32 questions
Additional Quiz 03 - 32 questions
Additional Quiz 04 - 32 questions
Additional Quiz 05 - 32 questions
Additional Quiz 06 - 32 questions
Additional Quiz 07 - 33 questions - 19 Evaluation Form
Please help us improve by give us your evaluation for this course. - 20 Training Slides
ITIL 4 FD Slides Part 1
ITIL 4 FD Slides Part 2 - 21 Steps to redeem your exam voucher and Accesss OTM and eBOOK
Steps to register and redeem exam voucher
Steps to access Official Training Material (OTM)
Steps to access eBook
Learner Feedback & Activities
"I would recommend this training for all who are serious in their Project Management. Practice questions help and prepare me to easily pass gain the PRINCE2 and ITIL Certifications." Project Manager
"High quality training, delivered by knowledgeable and experience instructor. The course contents and quiz help me better understand the subjects as well as to prepare my exam." Technical Manager, Allianz Technology, Bangkok
"The instructor is highly knowledgeable and experienced. Their teaching was clear, engaging, and practical. I truly appreciate the session and will definitely recommend this course to others." Security and Technical Manager
"The instructions are well designed and instructor was attentive. The instructor was willing to share knowledges and answer all doubts. Also provided some tricks to help remembering the purpose of the practices. The course also can be related to the experiences in real working environments. Everything is good." IT Manager, Collins Aerospace, Bangkok, TH
"High quality training, delivered by knowledgeable and experience instructor. The course contents and quiz help me better understand the subjects as well as to prepare my exam." Security and Technical Manager
Watch the video above to see how our proven preparation methods translate into exam scores and real-world success.
[ Play Video Button ]
Unlock Your ITIL Potential Today!
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